Last updated: 26 September 2026
How delivery works
Because every order starts with a conversation, we confirm the delivery method, cost and estimated arrival with you before you pay, so there are no surprises.
Timelines
Some pieces are ready to ship, while others are embroidered in the next artisan batch or need alterations first. If you need a piece by a certain date, tell us in your enquiry and we'll confirm whether we can make it.
Shipping costs
Shipping costs depend on your location and chosen delivery speed, and are shown in your order link before you pay.
International orders
Outside the US? Get in touch. Where we can ship to your country, we'll confirm options and costs. Any customs duties or import taxes are set by your country and are usually paid by the recipient.
Returns & exchanges
If your piece isn't right, email hello@stitchfable.com with your name and order details, and we'll explain the options for your order. Custom-made and altered pieces are made to your details, so they may not be returnable unless faulty. We'll always confirm this before we begin.
Damaged or lost parcels
If your order arrives damaged or doesn't arrive, contact us straight away and we'll resolve it with you and the carrier.